Our Terms and Conditions apply to all transactions made on this website, purchases and orders placed in person at a Craft or Jewellery retail event, all forms of commission undertaken via email or in person and all courses. Please read them carefully. Placing an order, commissioning a bespoke piece of jewellery or booking a place on a course signifies that you agree to our terms and conditions.
Sally Spencer reserves the right to amend or update these terms and conditions at any time, and you agree to be bound by such amendments or updates. Any changes which are made will take effect on the date they are posted on this website.
All information issued by Sally Spencer is for the sole purpose of giving an approximate idea of the goods.
We take all reasonable care to ensure all details, descriptions and prices on this website are correct.
All jewellery is made from 925 sterling silver (unless otherwise described) and is hallmarked, if necessary, according to English law. If the item description does not state the piece of jewellery is hallmarked it will be below the legal weight for hallmarking and will not be marked. All items of jewellery are handmade and therefore small imperfections or variations may occur.
While every effort has been made to describe gemstone colours, these are only a guide to be used in conjunction with the photographs (taken in daylight with daylight blub studio lights) but colour accuracy in images cannot be guaranteed due to different computer monitors and browsers.
Many of the loose gemstones have been cut by hand and may not always be symmetrical.
Loose gemstone descriptions include details regarding possible suitable uses for the stone and details of their hardness and physical properties. This is a generalisation for all gemstones within that variety and will not apply exactly to every gemstone within that variety, for example, if a gemstone has any internal or surface reaching fractures, this may have an effect on its durability which would not fit the generic species’ properties. Care should always be taken when handling and setting stones, regardless of their hardness and physical properties – even a diamond can be broken!
Please note that items are not shown to scale in the photographs. Approximate dimensions are included in each individual description.
VAT at the current rate of 20% is included within all of the prices displayed on this website, at retail events and in any quotations given for commissioned work. The currency of this website is British Pounds Sterling.
Due to fluctuations in precious metal prices, Sally Spencer reserves the right to alter jewellery prices at any time, without prior notice.
Quotations for bespoke or commissioned jewellery pieces which have yet to be confirmed or commenced, are only valid for 30 days and are subject to change due to fluctuations in precious metal prices.
Whether purchasing jewellery or loose gemstones from this website, you will receive the items shown in the photographs, unless specifically detailed in the description.
Online orders are accepted at Sally Spencer's sole discretion and there is no contract between us until we confirm by email. If an order cannot be accepted you will be notified and any payments refunded in full as soon as possible. Non acceptance of an order is unlikely but may happen if a one-off item of jewellery has been sold to another customer, we do not deliver to your region or country, identification of a pricing or product description error on the website occurs or due to our inability to obtain authorisation for your payment.
Orders must be paid for in full, in advance, including any postage costs.
For commissions, a 50% deposit is required to confirm the commission with the balance payable prior to delivery.
Our secure online payment systems for orders and course bookings placed via this website are Paypal or Create payments (using Worldpay).
Once payment has been authorised, you will receive notification of your order or booking via email, however, online orders and bookings are accepted at Sally Spencer's sole discretion and there is no contract between us until we confirm by email.
Payment at Craft Fairs or retail events will be via secure mobile point-of-sale (mPOS) company, SumUp.
Payment may also be made via bank transfer if preferred.
Jewellery and loose gemstones in stock are usually dispatched within 2 to 3 working days of order confirmation, but at busy times this could be up to a maximum of 7 working days from order confirmation. In the unlikely event that your order is delayed we will contact you with an alternative dispatch time and the option to cancel your order.
If you require your order for a specific date then we will do our best to accommodate your requirements but cannot be held responsible if the item is not received in time.
Dispatch dates for commissions are agreed at the point of order confirmation and any changes to this date will be advised immediately.
All purchases are sent packed to ensure they arrive safely. Jewellery items are sent with the gift boxing and information cards detailed in their description (each item has an example of what will be sent shown in the photographs for that item).
All orders over £75 are free delivery.
All orders below £75 can be sent by Royal Mail First Class Signed For service costing £5 or Royal Mail Special Delivery (fully insured) and costing £8 – both services are tracked and will require a signature upon delivery.
At the moment we only ship within the UK.
If your order has not arrived when indicated, or is damaged or faulty in any way you must contact us immediately.
Jewellery and loose gemstone returns/refunds
We want you to be happy with your purchase of jewellery or gemstones but in the unlikely event that you are not happy with your online purchase we will accept return of jewellery or loose gemstones within 14 days of purchasing for a full refund (minus the cost of any postage) provided the goods are returned unused/unworn, in their original packaging and in the condition sent. Refunds will be made on the original payment method once the goods are received by us.
Items bought in person at a Craft Fair can only be returned for exchange or Credit Note. However, in all cases, commissioned jewellery or items that have been made to your specific requirements cannot be returned. For hygiene reasons, earrings cannot be exchanged or returned unless faulty.
Please contact us prior to returning any goods by emailing [email protected] Items must be returned using a secure delivery service (such as Royal Mail Special Delivery) insured to the full value of the goods and sent to our returns address c/o 22 Blackwater Way, Didcot, OX11 7RL. We are not responsible for the delivery cost of returned items or for any loss or damage of items being returned for refund.
We reserve the right to charge for goods returned in a condition unsuitable for resale.
Faulty or damaged items or incorrectly sent items
Faulty or damaged items or incorrectly sent items can be returned. Please check goods on delivery and notify us by email within 7 working days of receipt - after this time, we have no liability for goods said to be damaged on delivery.
Items must be returned using a secure delivery service (such as Royal Mail Special Delivery Service) insured to the full value of the goods and sent to our returns address as detailed above.
A full refund will be given upon their return which must be within 30 days of delivery. Refunds will be made on the original payment method once the goods are received by us and will include the cost of return postage.
Distance Selling Regulations
If your order has been confirmed, but you have not yet received the items, you can change or cancel your order by emailing us.
If your order has already been dispatched, you have the right to cancel your order up to 14 days after your order has been delivered, without giving a reason. Once you have emailed us to advise us of your intention to cancel your order, you then have 14 days to return the goods, at your own expense, to the address given upon receipt of your cancellation email. Goods should be returned unused/unworn, in their original packaging and in the condition sent. A full refund, inclusive of postage and packaging costs will be made on the original payment method within 14 days of receiving the goods back.
When booking a course directly with Sally, you are able to securely pay for the course through the website (see Payment section above).
There are conditions around cancellations that have an impact on other students and our business. Please familiarise yourself with our terms of cancellation below before booking your course.
Cancellation by student
If you have to cancel your booking please let us know as soon as possible. Your booking will be considered as cancelled from the time at which you inform us of your wish to cancel.
If you cancel your booking more than one calendar month before the start of the course the course fee will be refunded in full or the monies may be used towards another course.
If you cancel your booking within one calendar month of the start of the course, we will attempt to re-sell your place. If we are successful then you may transfer to another class of the same or greater value, if not then we regret that any fees paid will not be transferable or refundable. You may substitute someone else to attend in your place, with prior agreement.
For classes that run over more than one session, it is the responsibility of the student to ensure they can commit to all dates listed on their course booking as unfortunately there will be no opportunity to make up missed classes. This ensures a focused learning environment, minimises disruption to fellow students and in the current situation, keeps students within their class ‘bubble’.
Cancellation by Sally Spencer
Occasionally we may need to cancel a course due to low enrolment. We will give you at least two weeks’ notice where possible. If your course is cancelled you may use the monies towards another course, subject to availability, or alternatively we will refund your course fee in full. If we need to cancel a course for any other reason, such as tutor illness, you will receive a full refund of your fee and be given as much notice as possible in the circumstances. If you paid for the course using gift vouchers, these will be reinstated.
Please note that in the event of cancellation, Sally Spencer will not reimburse for any materials already bought by the student or any travel or accommodation arrangements made.
No reductions or refunds are available to students if classes are cancelled due to epidemic or hazardous weather conditions.
Course materials fees
Any materials fees for the course will be detailed in the course information, confirmed upon booking and should be paid for on the day itself.
Course instructions and information
Students will be contacted at least one week before the start date with final instructions and information for the course.
Sally Spencer gift vouchers are valid for 1 year from the date of purchase and may be used towards jewellery that is in stock either on the website or at a show, loose gemstones on the website or courses that Sally has arranged (it may be possible for them to be used against Sally’s courses that are organised by others but this should confirmed with Sally prior to booking). When purchasing through the website the code should be entered during check out. When using in person at a show, the original gift voucher must be presented (gift voucher monies cannot be deducted from a purchase at a show without the original gift voucher).
Sally Spencer gift vouchers cannot be exchanged for cash. If you buy a gift voucher for someone and then change your mind within the 14-day cooling off period you will be entitled to a full refund in accordance with the Consumer Protection Regulations. Sally Spencer must be informed by email of your wish to cancel within the 14-day cooling off period. No refund can be given for unwanted gift vouchers after the 14-day cooling off period.
All designs on this website remain the intellectual property of Sally Spencer. The material and the content of this website is for your personal (non-commercial) use only. You must not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of the website or its content without written permission from Sally Spencer.
Each and every transaction carried out via this website, in person or remotely is deemed to be completed within the United Kingdom and therefore shall be governed by English Law. The terms of this charter shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction.