Terms and Conditions

Our Terms and Conditions apply to all transactions made on this website, purchases and orders placed in person at a Craft or Jewellery retail event, all forms of commission undertaken via email or in person, all courses (whether in person or via zoom) and competitions. Please read them carefully. Using this website, placing an order, commissioning a bespoke piece of jewellery, booking a place on a course or class, attending a course or class or entering a competition signifies that you agree to our terms and conditions.

Sally Spencer reserves the right to amend or update these terms and conditions at any time, and you agree to be bound by such amendments or updates. Any changes which are made will take effect on the date they are posted on this website.

Disclaimers

All information issued by Sally Spencer is for the sole purpose of giving an approximate idea of the goods.

We take all reasonable care to ensure all details, descriptions and prices on this website are correct. Occasionally there may be information on our website or in Sally’s books or classes which may contain typographical errors, inaccuracies or omissions. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information if any information is inaccurate at any time without prior notice.

All jewellery is made from 925 sterling silver (unless otherwise described) and is hallmarked, if necessary, according to English law. If the item description does not state that the piece of jewellery is hallmarked, it will be below the legal weight for hallmarking and will not be marked. All items of jewellery are handmade and therefore small imperfections or variations may occur.

While every effort has been made to describe gemstone colours, these are only a guide to be used in conjunction with the photographs (taken in daylight with daylight bulb studio lights) but colour accuracy in images cannot be guaranteed due to different computer monitors and browsers.

Many of the loose gemstones have been cut by hand and may not always be symmetrical.

Loose gemstone descriptions include details regarding possible suitable uses for the stone and details of their hardness and physical properties. This is a generalisation for all gemstones within that variety and will not apply exactly to every gemstone within that variety, for example, if a gemstone has any internal or surface reaching fractures, this may influence its durability which would not fit the generic species’ properties. Care should always be taken when handling and setting stones, regardless of their hardness and physical properties.

Please note that items are not shown to scale in the photographs. Approximate dimensions are included in each individual description.

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

We reserve the right, but are not obligated, to limit the sales of products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

Any ambiguities in the interpretation of these terms and conditions shall not be construed against the drafting party.

Prices

VAT at the current rate of 20% is included within all the prices displayed on this website, at retail events and in any quotations given for commissioned work. The currency of this website is British Pounds Sterling.

Due to fluctuations in precious metal prices, Sally Spencer reserves the right to alter jewellery prices at any time, without prior notice.

Quotations for bespoke or commissioned jewellery pieces which have yet to be confirmed or commenced, are only valid for 30 days and are subject to change due to fluctuations in precious metal prices.

Orders

Whether purchasing jewellery or loose gemstones from this website, you will receive the items shown in the photographs, unless specifically detailed in the description.

Online orders are accepted at Sally Spencer's sole discretion and there is no contract between us until we confirm by email. If an order cannot be accepted, you will be notified, and any payments refunded in full, as soon as possible. Non acceptance of an order is unlikely but may happen if a one-off item of jewellery has been sold to another customer, we do not deliver to your region or country, identification of a pricing or product description error on the website occurs, a discount code is used incorrectly or due to our inability to obtain authorisation for your payment.

Orders must be paid for in full, in advance, including any postage costs.

For commissions, a 50% deposit is required to confirm the commission with the balance payable prior to delivery.

Payment

Our secure online payment systems for orders and course bookings placed via this website are Paypal or Stripe.

Once payment has been authorised, you will receive notification of your order or booking via email, however, online orders and bookings are accepted at Sally Spencer's sole discretion and there is no contract between us until we confirm by email.

Payment at Craft Fairs or retail events will be via secure mobile point-of-sale (mPOS) company, SumUp.

Payment may also be made via bank transfer if preferred.

Dispatch

Jewellery and loose gemstones in stock and copies of the book are usually dispatched within 2 to 3 working days of order confirmation, but at busy times this could be up to a maximum of 7 working days from order confirmation. In the unlikely event that your order is delayed we will contact you with an alternative dispatch time and the option to cancel your order.

If you require your order for a specific date, then we will do our best to accommodate your requirements but cannot be held responsible if the item is not received in time.

Dispatch dates for commissions are agreed at the point of order confirmation and any changes to this date will be advised immediately.

Packaging
All purchases are sent packed to ensure they arrive safely. Jewellery items are sent with the gift boxing and information cards detailed in their description (each item has an example of what will be sent shown in the photographs for that item).

Delivery

United Kingdom

All orders can be sent by Royal Mail First Class Signed For service costing £5 or Royal Mail Special Delivery (fully insured) and costing £8 – both services are tracked and will require a signature upon delivery.

We offer free postage and packing via Evri on single copies of the book sent within the UK.

The rest of the world

We currently only ship copies of the book overseas (not jewellery or loose gemstones). Please note that we are not responsible for any customs or import fees or taxes.

Details of the fully tracked delivery options available for each country are shown under the delivery option at checkout.

If your order has not arrived when indicated or is damaged or faulty in any way you must contact us immediately. Investigations into missing books shipped overseas will be raised once the delivery date has passed on the shipping company's tracking information. When their investigation is complete and the parcel is confirmed as missing a replacement book will immediately be shipped.

Jewellery and loose gemstone returns/refunds

We want you to be happy with your purchase of jewellery or gemstones but in the unlikely event that you are not happy with your online purchase we will accept return of jewellery or loose gemstones within 14 days of purchasing for a full refund (minus the cost of any postage) provided the goods are returned unused/unworn, in their original packaging and in the condition sent. Refunds will be made on the original payment method once the goods are received by us.

Items bought in person at a Craft Fair can only be returned for exchange or Credit Note. However, in all cases, commissioned jewellery or items that have been made to your specific requirements cannot be returned. For hygiene reasons, earrings cannot be exchanged or returned unless faulty.

Please contact us prior to returning any goods by emailing [email protected]. Items must be returned using a secure delivery service (such as Royal Mail Special Delivery) insured to the full value of the goods and sent to our returns address c/o 22 Blackwater Way, Didcot, OX11 7RL. We are not responsible for the delivery cost of returned items or for any loss or damage of items being returned for refund.

We reserve the right to charge for goods returned in a condition unsuitable for resale.

Faulty or damaged items or incorrectly sent items

Faulty or damaged items or incorrectly sent items can be returned. Please check goods on delivery and notify us by email within 7 working days of receipt - after this time, we have no liability for goods said to be damaged on delivery.

Items must be returned using a secure delivery service (such as Royal Mail Special Delivery Service) insured to the full value of the goods and sent to our returns address as detailed above.

A full refund will be given upon their return which must be within 30 days of delivery. Refunds will be made on the original payment method once the goods are received by us and will include the cost of return postage.

Distance Selling Regulations

If your order has been confirmed, but you have not yet received the items, you can change or cancel your order by emailing us.

If your order has already been dispatched, you have the right to cancel your order up to 14 days after your order has been delivered, without giving a reason. Once you have emailed us to advise us of your intention to cancel your order, you then have 14 days to return the goods, at your own expense, to the address given upon receipt of your cancellation email. Goods should be returned unused/unworn, in their original packaging and in the condition sent. A full refund, inclusive of postage and packaging costs will be made on the original payment method within 14 days of receiving the goods back.

Course Booking (other than live zoom classes, see below)

When booking a course directly with Sally, you are able to securely pay for the course through the website (see Payment section above).

Course Cancellations

There are conditions around cancellations that have an impact on other students and our business. Please familiarise yourself with our terms of cancellation below before booking your course.

Cancellation by student

If you have to cancel your booking, please let us know as soon as possible. Your booking will be considered as cancelled from the time at which you inform us of your wish to cancel.

If you cancel your booking more than one calendar month before the start of the course the course fee will be refunded in full, or the monies may be used towards another course.

If you cancel your booking within one calendar month of the start of the course, we will attempt to re-sell your place. If we are successful then you may transfer to another class of the same or greater value, if not then we regret that any fees paid will not be transferable or refundable. You may substitute someone else to attend in your place, with prior agreement.

For classes that run over more than one session, it is the responsibility of the student to ensure they can commit to all dates listed on their course booking as unfortunately there will be no opportunity to make up missed classes. This ensures a focused learning environment, minimises disruption to fellow students and in the current situation, keeps students within their class ‘bubble’.

Cancellation by Sally Spencer

Occasionally we may need to cancel a course due to low enrolment. We will give you at least two weeks’ notice where possible. If your course is cancelled you may use the monies towards another course, subject to availability, or alternatively we will refund your course fee in full. If we need to cancel a course for any other reason, such as tutor illness, you will receive a full refund of your fee and be given as much notice as possible in the circumstances. If you paid for the course using gift vouchers, these will be reinstated.

Please note that in the event of cancellation, Sally Spencer will not reimburse for any materials already bought by the student or any travel or accommodation arrangements made.

No reductions or refunds are available to students if classes are cancelled due to epidemic or hazardous weather conditions.

Course materials fees

Any materials fees for the course will be detailed in the course information, confirmed upon booking and should be paid for on the day itself.

Course instructions and information

Students will be contacted at least one week before the start date with final instructions and information for the course.

Live zoom classes

Please note that audio and video recording of the classes and of the participants is not permitted by any means.

Live zoom classes - booking

When booking a class with Sally, you are able to securely pay for the course through the website (see Payment section above). Please familiarise yourself with our terms of cancellation below before booking your class.

Live zoom classes - cancellation by student

If you have to cancel your booking, please let us know as soon as possible. Your booking will be considered as cancelled from the time at which you inform us of your wish to cancel.

If you cancel your booking more than one calendar month before the start of the course the course fee will be refunded in full, or the monies may be used towards another course.

Live zoom classes - cancellation by Sally Spencer

Occasionally we may need to cancel a class due to low enrolment. We will give you at least two weeks’ notice where possible. If your course is cancelled you may use the monies towards another course, subject to availability, or alternatively we will refund your course fee in full (excluding the cost of any book included in a course deal and its associated shipping costs). If we need to cancel a course for any other reason, such as tutor illness, you will receive a full refund of your fee and be given as much notice as possible in the circumstances. If you paid for the course using gift vouchers, these will be reinstated.

Please note that in the event of cancellation, Sally Spencer will not reimburse for any materials already bought by the student.

No reductions or refunds are available to students if they are unable to access the live zoom class due to issues with their internet connection. If there is an issue with Sally’s internet connection which makes it impossible to hold the class you may use the monies towards another course, subject to availability, or alternatively we will refund your course fee in full.

Live zoom classes - instructions and information

Students will be contacted 3 days before the start date with final instructions and information for the course as well as the zoom link they will need to attend the live class.

Gift vouchers

Sally Spencer gift vouchers are valid for 1 year from the date of purchase and may be used towards jewellery that is in stock either on the website or at a show, loose gemstones on the website or courses that Sally has arranged (it may be possible for them to be used against Sally’s courses that are organised by others, but this should confirmed with Sally prior to booking). When purchasing through the website the code should be entered during check out. When using in person at a show, the original gift voucher must be presented (gift voucher monies cannot be deducted from a purchase at a show without the original gift voucher).

Sally Spencer gift vouchers cannot be exchanged for cash. If you buy a gift voucher for someone and then change your mind within the 14-day cooling off period, you will be entitled to a full refund in accordance with the Consumer Protection Regulations. Sally Spencer must be informed by email of your wish to cancel within the 14-day cooling off period. No refund can be given for unwanted gift vouchers after the 14-day cooling off period.

Competition terms and conditions

Competitions are open to residents of the UK unless otherwise stated.

There is no entry fee and no purchase necessary to enter a competition.

You must be 18 years or over to enter a competition.

Only one entry will be accepted per person unless otherwise stated.

By entering a competition, an entrant is indicating his/her agreement to bound by these terms and conditions.

By entering a competition, you are happy for Sally Spencer to announce you as the winner on our website and social media.

The winner will be notified within a week of the competition closing.

If the winner does not respond within 2 days, another person will be selected as the winner.

Promotions are in no way sponsored, endorsed or administered by, or associated with any social media platform.

Intellectual Property

All designs on this website, books and classes remain the intellectual property of Sally Spencer. These materials and the content of this website are for your personal (non-commercial) use only. You must not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of the website or its content, books or classes without written permission from Sally Spencer.

Governing Law

Each and every transaction carried out via this website, in person or remotely is deemed to be completed within the United Kingdom and therefore shall be governed by English Law. The terms of this charter shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction.