We respect your privacy and treat your data with the utmost care.
We collect personal information when you enquire about or book a course or when you order or purchase jewellery, loose gemstones or a book.
When you enquire about a course your name and email address are used to communicate regarding the courses.
When you book a course your name and email address is collected for communication prior to and during the course.
When you order jewellery or buy loose gemstones or a book, your name, address, telephone number and email address are collected to facilitate communication regarding and delivery of your book, jewellery or gemstones.
When you provide us with the above personal information to enquire about a course, book a course, order or purchase we imply that you consent to our collecting it and using it for that specific reason only.
Who do we share this information with?
We will not share your information with any third party, company or individual unless required to do so by law.
How long do we hold your information?
For course enquiries your name and email address are held for one year.
For course bookings, jewellery orders, book purchases and loose gemstone purchases, your information may be kept for seven years following a purchase to comply with any legal or tax requirements.
How your information is stored
We take all reasonable steps to ensure that your data is stored safely locked away. All electronic devices are password protected.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information, please contact us with your request. You may ask us to correct or remove any information you think is inaccurate.
Newsletter mailing list
How to stop receiving marketing emails from us
Every email newsletter contains an unsubscribe link, simply click this link and it will remove you from our email list. You can re-subscribe at any time via our website if you change your mind.
Third party processors
Payments on this website are processed by Paypal and Stripe and your card details are protected by their systems.
Payments taken in person at a show or class are processed by SumUp who securely process your payment and will email or text you a receipt for your payment if you wish. Sally Spencer will never see your card details. Please visit Paypal, Stripe and SumUp’s websites for their privacy policies.
UK website purchases are sent by Royal Mail or Evri and your address and email are shared with them in order for them to deliver your purchase. International website purchases are sent via various shipping companies using Parcel2Go and your address, email and contact number are shared with them in order for them to deliver your purchase.
Please be aware that getting a new computer, installing a new browser, upgrading an existing browser or erasing/altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins or settings.
Our website is powered by Create. Internet Limited.
This website has full SSL (secure sockets layer encryption) – you will see that the address starts with https and that there is a green padlock – this means that you can be sure your payments and details are secure when using this website.
We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Links to other websites
Changes to our policy